Skip to content

Tips to get and manage the feedbacks of your users

March 11, 2011

You have developed a nice Windows Phone 7 application and after some quirks you get it to pass the certification (more on that later). But how can you handle the reviews and feedbacks about it? Since a lot of applications are developed by independent professionals like me, we don’t have a lot of marketing resources. It’s always heart-breaking to see a bad review, and it’s even more frustrating when you can’t offer your assistance (though I must confess that some users are beyond any help).

I use some simple tools, maybe more are available (I will update this post), but here are some tips:

Marketplace reviews: you can read the reviews from your country directly in Zune but it’s only your country. Tom Verhoeff has developed a very useful Silverlight application to access reviews from all Marketplaces around the world:

review

There are the averages for each market, the number of reviews and their details. One of the neat features is the link on the username: it brings you to the Zune website where you can contact the reviewer.

Twitter I use hootsuite but you can find this feature in your favorite Twitter client: saved searches, so you know who is talking about your app.

feedback

Analytics: I also integrated an analytics tool, mtiks, to be able to get some anonymous usage data like the most used features etc.

analytics

One of the missing part is maybe a way to gather the feedback of my user in a public website like http://getsatisfaction.com

But I’m not forgetting that the most important thing is to have a good application: user-friendly, snappy and robust.

Update: I forgot about App Tracker, an app for your phone, With it you can browse the reviews and ratings.

apptracker

Advertisements
No comments yet

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: